Terms and Conditions
All work carried out for my clients is based on the understanding that the client has agreed to the terms and conditions.
Ordering and payment
All design packages and design projects include a 20% deposit which is paid when the client places their order. Charges for design services to be provided will be set out in the written quotation that is provided to the client. At the time of the client’s acceptance of this quotation, indicating acceptance of the Terms & Conditions, a non-refundable payment of 20% of the quoted fee will become immediately due.This is to ensure both the client’s commitment and mine.The remaining balance is made payable within 7 days through bank transfer when you receive your invoice and final files.
Publication and/or release of work done on behalf of the client, may not take place before cleared funds have been received.
Charges for additional services/alterations
Revisions are included in your chosen package however any edits you may want to make can be made post project at no extra charge PROVIDING these are MINOR revisions. The customer agrees that changes required over and above the estimated work, or in addition to the agreed scope, or where the client makes changes to the supplied copy or changes required to be carried out after acceptance of the draft design, will be liable to a separate charge.
Any artwork, images, or text supplied and/or designed on behalf of the customer, will remain the property of VEB Creative unless otherwise agreed in writing. A licence for use of the copyright material is granted to the customer solely for the project defined in the scope or request and not for any other purpose.
Any indication given of design project’s duration is to be considered by the customer to be an estimation.
Cancellation of orders may be made initially by telephone contact, or e-mail, however, following this, will need formal notification in writing to myself. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 7 days. Please note: any cancellation which is not formally confirmed in writing and received within 7 days of such instruction being issued, will be liable for the full quoted cost of the project.
Acceptance of Terms and Conditions and Quotation
The placement of an order for design and/or any other services offered, by email, verbally or in writing, is deemed to be acceptance of these terms and conditions, which are freely available at victoriaemilybrown.com.